I bought one of these a year ago and it was great, plump and firm. I wanted to get a replacement as the old one has become a bit flat. I first ordered a similar product and was disappointed that it was flatter than the one I was replacing. So I decided to re-order the same product I originally had (this one). Two days later I received a second identical unfilled pillow which I used to initiate the return process. I ended up just putting two spare pillows in a pillowcase (which fits tells you how bad they are) and just used that one as they were the same thickness and density as the one they replaced when it was new. I don't know if this is a factory issue or if the quality of all of these products has just gone downhill, but either way I'm very unhappy that I spent $50 on two pillows that aren't worth half that much.
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