I like that all of my paperwork can be completed online with one click instead of having multiple applications sent back and forth between lawyers or CPAs for each service needed (LLC formation/formation documents; operating agreement). The customer support team could use some improvement -- they are extremely helpful but not always able to give you exact answers when something isn't working as expected! If anything doesn't work exactly how it should after clicking "submit" several times within an hour then contact them right away so there's less chance things will get lost during transit through their system. We were using more than 20 different attorneys before this software was implemented which made everything unnecessarily expensive since we had many forms generated by numerous people at once who didn't communicate well about what changes would need to happen next time round etc., especially if those individuals went off shift without updating our files first - resulting in duplicate copies being emailed around until finally someone picked up the ball again only now everyone has forgotten where we left off last week because no communication took place throughout the day. I like that it has all of the legal documents for us, including our Articles of Organization. It also includes forms for filing with the state. The interface is very easy for non-lawyers to navigate. The best part is that there are no annual fees! You can use the service as long as you need. There isn't anything I dislike about this software. If you don't have any previous experience with forming an LLC, then this is the perfect solution. We were able to form our LLC in just a couple days.