I love that they have been able to connect me with someone who has been very flexible about coming in at different times, being available for holidays or work events, etc. They are also willing to travel if needed! The only thing is that it's difficult to get through when you need them right away during their normal business hours. It would be helpful if there was an app where we could text/call each other instead of having to call back and forth. We've hired Alba twice now (both women) and both experiences were great.