The software is easy to use with an intuitive interface. It does not require any specific technical skills or extensive training.The dashboard layout can be improved in terms of design as it looks outdated now.It's very useful for managing our infrastructure. We have been able to monitor various metrics using this tool including hardware utilization, CPU usage, network bandwidth etc. The ability for us to see what is going in our network at any given time from anywhere around the globe has been amazing! I have not found anything that i dislike about this product yet!! It does exactly as it says - gives you an overview of your networking infrastructure! We can now monitor things like server availability (availability zone) or even application level issues with ease.