I like how easy it was to use, even for people who aren't techies! It's very intuitive once you're familiarized yourself w/ its features (and there are many).
There isn’t much we dislike about switcher; however if any feature didn't work as intended or something wasn't quite obvious enough maybe an employee would have had problems using this product effectively & efficiently. The only downside of our implementation has been some minor lag issues when too may users try accessing at one time from different locations which can be frustrating but nothing major yet :) We've seen great results since implementing!