The ability for us as an organization not only have complete visibility into our processes but we also understand where things go right or wrong so that when something is off it can be fixed quickly before there are any issues with customers who use those products! We do this at multiple locations across different continents using many suppliers; having one place from which all data comes together makes everything run much smoother than if each site had its own system running independently while still being able share information internally between sites has been amazing!! It's really easy even though you may think otherwise because once set up properly (which isn't hard) then everyone knows how they should work within their department without needing training every time new staff join your team - great tool.
I would like more ways other reports could pull customer specific info rather just seeing totals over date range etc., maybe some sortable graphs? But overall good piece especially considering price point compared what others charge vs ease.