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Japan, Tokyo
1 Level
727 Review
81 Karma

Review on SMACO by Mario Madden

Revainrating 1 out of 5

For Power Users, SMACO's Online Store Falls Short

Unfortunately, my recent experience with SMACO, an online retailer that specialized in sports and outdoor equipment, was not positive. While the design of their website is sleek and intuitive, the quality of their offerings is lacking. To begin, they don't have a huge variety of high-end or specialized sports equipment for their customers to choose from. They didn't have all of the high-quality equipment and tools I needed, and that was a letdown. Second, given the quality of their wares, their prices are excessive. Having shopped at other online merchants, I can say that SMACO's pricing are a bit steep for the products they sell. Finally, their support for existing customers was subpar. After waiting longer than I would have liked for a reply to my inquiry about a product, I received a response that was neither helpful nor comprehensive. When it comes to experienced sports and outdoor fans seeking high-quality clothing and equipment, I would not recommend SMACO. Customers who expect the finest will be disappointed by their small choices, expensive costs, and poor service.

Pros
  • Website that is easy to use with witty and informative product descriptions
Cons
  • There are no actual stores customers can visit