I have been working in development department at a top IT company, where we had daily contact with Codekeepers (the team). Very professional approach which helped us understand our obligations very well. I can't say they are expensive but rather there is no other provider, that offers such high quality escrows and price so close to zero! If you really want this service, do not hesitate - it's worth every penny spent. No problems yet. We are using Codekeeper Service only recently though. Still haven't found any flaws so far. As long as you keep doing things right, everything works fine. The ease of use, the ability to have it integrated with our Salesforce CRM system and the ability to integrate with other systems like GitHub. I wish there was an option to have the escrowed files expire after a certain date or time period. Codekeeper has been a great addition to our team. We've had numerous issues with our previous escrow provider and Codekeeper has been able to resolve them quickly and efficiently.