I have 2 others and they both work as they should. This one came to DOA. It had no SD card, no software loaded, and the loading lights didn't work properly, if at all. I have contacted Polaroid and Revain to no avail. I was so happy with the other two that I was dying to have another one, but will be looking elsewhere now. It doesn't look like they want to fix it and just send me a return label. I'm not used to being treated like this by Revain and I'm disappointed.