I like how easy it is to manage all my phone calls, voicemails, email accounts with one platform. The customer service has been very helpful when needed. There are several features that could be improved such as call screening (which would allow me to block certain numbers from calling). If you're looking for an out-of-the box solution, Newt might fit your needs perfectly. I have used other solutions in the past but they were not nearly this simple or intuitive to use. We've solved our communication problem of being able to communicate via multiple methods at once without having to worry about miscommunication or missed messages.