I like how easy it was to use this tool for our business needs. The customer support team at dryice also were wonderful! Nothing really as we are still getting used to some things but overall everything has been great thus far. If you need an inexpensive solution that helps automate your data backup process then look no further than DryICE iAssurance. This software helped us automate one step in what would have taken days manually so I can focus more time doing other tasks within my department or office rather than wasting all day trying to find someone who could help me do simple backups/restores from tape media.