Very easy to use, it's highly customizable so you can do what every your needs are best suited without being technical at all. It has been used by our in-house IT people as well but they were not aware of its customization features which was a big advantage over other apps we had tested previously during RFP process with them. Also I have no issues regarding anything related customer support or sales team (also from previous clients). The only issue that I found minor to be honest - is when there are many comments added over time; sometimes some may get lost among more recent ones due to space constraint. We needed an application where users could post messages about any work order item like price changes / quotes etc., then track these items using kanban board & view progress status individually per each task/order.