Honestly, the thing is great! until it breaks I bought this product in September 2018. It has now been five months, February 2019, and the device is not working properly. The element can be turned on, but will immediately turn off again after a split second. I have never mishandled the product and yes it is fully charged and completely clean. There is definitely a problem with the body itself because it still behaves as it does in the video without the head attached. The best part of my experience is the customer service. I contacted the Finishing Touch manufacturers directly and they told me to contact Revain because I purchased their product through Revain. I then contacted Revain where they told me to contact Finishing Touch. because they made the article. Fiction. Meanwhile, I've lost $60 on an item that only lasted 5 months and neither party is offering me a refund or replacement.
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