The interface is very easy to use even if you are not tech savvy! And everything we need it does well without having any issues with compatibility between Outlook clients or Macs etc. Nothing really that I dislike about this product but there may be something out there better suited towards our needs (we're an IT department at work). It has been great so far - nothing much as such has changed since implementing in January last year though they do have free 30 day trials available which helps us get used to their system before committing full time users/employees. We've found them pretty reliable overall & friendly too when getting support over chat/phone calls.
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