The ease of use for both technicians as well an end user is amazing! It's really easy to get started with this system when you have someone who has used it before that can walk through some basic tutorials or even better - show how they would do something in their own environment so there are no questions left unanswered by those more experienced than us!! I wish we could assign names/logins instead of having everyone log into one account but other then being able too see what access others may be using i don't think anyone else will mind either :) We've been very happy since day 1 about our decision making process around network equipment purchases (and now management).