The customer service is excellent! They have great people who care about your business needs as well as their own personal ones while they're working hard in order get things done quickly without sacrificing quality or integrity of services provided from day one until completion date (or beyond). I like being able solve my problems quickly because there isn't any waiting around when calling them versus other companies where you spend more time than necessary talking through issues/problems before getting results back. It can be difficult sometimes knowing how much money should go towards which category if not all categories but once everything has been cleared up then billing process begins again so we just cross our fingers hoping nothing gets lost during this step. If someone was looking into an alternative option for virtual assistants - give bown app another look!! We love having access 24 hours per week via phone calls / I like how quick we can find someone through this app! It is also helpful when they call you back in less than 10 minutes if needed!! The only thing i dont really care about but its not super important either would be getting paid quicker or having more options as far of what positions u qualify fro so there isn't an overabundance jobs posted just get yourself qualified then do your research.