1. Plate looked like it had fallen off in transit and cracked on both sides. I notified the company immediately. They asked for a photo, immediately apologized and sent a second charge. The second board again looked like it had fallen off in transit. And again they apologized and asked what I wanted to do. This board is so beautiful and they wanted to send me another one but I told them I would glue it back together. And I added brackets on both sides. So I don't need them to send another one. They then said they refunded most of my money because I took the time to fix it. This company did their best even though it looked like a shipping problem. Great product, it makes solving puzzles much more enjoyable. My wife and I love this.
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