Yes, the power cord disconnects quite strangely, electrical tape helps. (The cable has a car power adapter, you can also use it). And right out of the box, one of the messages keeps flickering. I have a spare device, it does not light up when not warmed up, but it massages. Now for the five star part: The biggest problem I had was falling asleep again and again with the massager working from my neck to my feet. I had to keep restarting the show because I passed out! I called him Paolo. If he could deliver groceries, I would marry him. I love a good deep tissue massage on my feet and shoulders and made some really delicious sounds as it kicked in. hurts so I don't use it there. Also, the acrobatics required to get him in the right spot is now my daily practice, so that's an unexpected bonus. It takes a few tries, but eventually you'll learn how to put it in the right place. I had terrible lameness for a year; Pain in back and legs. I now limp less and can move more during the day. My doctor was very impressed! Even my neighbor sometimes asks him to borrow something for her legs (she says). I do not ask.
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