I really appreciate how fast they respond to my questions online or by email when we are collaborating for project work together (I am working from USA but living outside Germany). They provide high-quality translations with great attention to detail. It was difficult at first until I realized their team has been doing this type of business since 1999 so there's definitely no lack skills or experience. We worked together for two years as part of our collaboration agreement where one person would be handling all aspects within the EU while another handles US customers. This allowed us both to take advantage of certain resources without any risk of losing out due to different time zones.