I have used them for two projects so far - both of which were very successful! The team was incredibly responsive (both with questions AND during implementation) as well as professional across all aspects from budgeting/contract management etc., right down to final presentation day at each project site!! There are no downsides other than perhaps they could make their process more streamlined but this is not something you should base your decision off just yet since it's likely going into 2019 when B&B will be changing platforms anyway :). They've been fantastic partners throughout my experience working together thusfar. As mentioned above though there really isn't anything else negative here unfortunately; if nothing then simply because i do love how much time these guys save me by being able solve technical problems early rather tha waiting until later stages like many others who don’t know better :).