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Iceland, Reykjavík
1 Level
507 Review
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Review on Enhanced SEO: GPX HT050B 5.1 Surround Sound Home Theater Speaker Kit (Black) by Janelle Nelson

Revainrating 4 out of 5

The product is fine. Customer service sucks

Bought as a gift for my dad and he loves it. I didn't give five stars because of the drama I had to go through to make it work and deal with Revain. First I found that I needed a different component to make it work. And when I found out, I called Amazon to make sure because there was no warning on the box or in the description. I then wanted to return it and had one of the saleswomen suggest a plug and play solution as I couldn't trust her product description and she recommended something $20 more expensive. I was about to buy it until my husband told me the item I need to get this surround sound working is only five bucks. I was very upset and told Amazon how I felt and one of their employees hung up. So I called back and the second lady was nice but she told me that some employees only come into work for a check. And there is sooooo much to this story, but I won't go into detail. I'm just VERY VERY disappointed in Revain. They have never treated me so badly in my life. So all in all be careful, you will need an Axel cable to get this product working.

Pros
  • Beautiful
Cons
  • Something is wrong