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Nicaragua, Managua
1 Level
724 Review
33 Karma

Review on IDOXE by Kholar Irvine

Revainrating 1 out of 5

Shopper Experience with IDOXE Online Store: Disappointed

As a frequent online shopper, I was eager to try IDOXE after reading their claims of premium goods at affordable prices. But I had a very negative encounter with this online shop. First of all, I thought their website was disorganized and perplexing. Finding what I was looking for was challenging, and when I did at last come across something that grabbed my eye, there were no comprehensive descriptions or specs available to assist me in making an informed purchase. I had my doubts about the website, but I chose to take a chance and purchase a few things. Unfortunately, the products were of incredibly low quality when they came. One phone case I bought was flimsy and fell apart after only a few days of use, and a set of headphones I bought completely stopped working after only a few uses. I requested assistance from customer support, but all I got in return was anger. They didn't reply to my original question for days, and even then, their answers weren't satisfactory. They merely suggested I buy a replacement at full price rather than providing a refund or exchange. All in all, I was extremely dissatisfied with IDOXE. Their claims of affordability and high quality turned out to be hollow, and their level of customer care was appalling. I wouldn't advise anyone to shop at this online retailer, and I'll most definitely be doing my future business somewhere else.

Pros
  • Affordable rates
Cons
  • insufficient amount of information provided in product descriptions