As a customer who lives outside of the US, I was thrilled to have the opportunity to test out Thermalon's products for meeting my requirements concerning my health and wellbeing. Nevertheless, their poor practices regarding international shipping have left me feeling disappointed. Customers are left perplexed and frustrated because the website of the business does not provide clear information on international shipping rates and options. In addition, the company charges exorbitant rates for delivering their products internationally, which makes it difficult to rationalize the purchase of their goods. In addition, the procedure that Thermalon utilizes for international shipment is sluggish and unreliable. My package was held up for several weeks, during which time the business did not provide any updates or communicate with me. When I tried to get in touch with their customer support, I was met with representatives who were unhelpful and who offered me very little assistance. Customers located outside of the United States have a difficult time using Thermalon products because the company has unreliable customer support and inadequate shipping policies for international orders. As a client from outside the United States, I cannot confidently endorse Thermalon as a dependable choice for products related to health and wellbeing.