I like how easy it is for me to use because there are no complicated steps or screens that make you look dumb if you don't know what they mean. You do not have to be a computer expert in order to figure everything out yourself. Sometimes when using this software you will get an error message that does not tell you where specifically your problem lies. So try troubleshooting with the support team before contacting them again. If someone has access to their wifi router but needs assistance controlling who goes online from time to time we've found this software very helpful. This helps us keep track of people going onto our website without permission and also limits bandwith usage so that users cannot overuse data plans while visiting websites or downloading files.