I can't comment on the seller's shoes, but I can comment on the customer service. I ordered the shoes and found them cheaper in another online shop a short time later. Unfortunately, the order could not be canceled and I was supposed to wait until the package arrived, send it back and only get my money back after it arrived at the shop. However, the seller contacted Hermes in advance that the package should be returned to them immediately in order to shorten my waiting time. I found that very positive. You can care for them with a special spray (I also recommend impregnation) and you can get rid of smaller stains with a special nubuck sponge and a roughening brush. It is best to take half a size smaller, as they have larger failures.
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