The flexibility of this tool allows us as backups administrators in our organization control what gets backedup through filters; It's also easy enought we have only one person who uses them (and he likes it since they are intuitive). I would like if there was more documentation/support around its use from higher level users or executives so i could do my job better than having someone else ask me questions every time something goes wrong :) Support has been good but sometimes you feel left out when things happen without explanation which makes support people think twice before providing answers again ;-) We needed an automatic system where all servers get their own daily full back ups using incremental ones at first then moving over fully automated once everything works fine! The ability to have an offsite back up, especially if you are using a hybrid solution (cloud & local). A great product from a stable vendor. Nothing really. We use this to provide redundancy and an offsite back up for our clients.