I love that it is so easy for our team members when they call in, as we can see their screen from anywhere via zoom! It's also great how customizable you have control over your own dashboard (and other features). Honestly though? Nothing at this time but what i've said above!! If there were any additional training or help offered - definitely pick up some tips here first before signing-up if possible :) The customer service has been incredible about helping us get everything set correctly! We use ZUC for all internal calls & meetings too which makes things even easier since everyone uses Zoom anyway now days.