I like that it is easy to navigate, has good customer service (which can be hard for some companies), they have great rates as well! The only thing about this site was how outdated their maps are compared with other sites out there in terms of navigation/routing features. This may not bother you if your just looking at booking hotels but when trying to find directions or routes using Google Maps which we use often - having an updated map would help us alot more than any issues regarding navigating through BRIO's website itself. We booked our hotel from here so no problems found yet!!