We can monitor our HVAC system from anywhere in the world using this software! It's easy for anyone with basic computer skills (like me) to learn how it works very quickly and get up & running without any training or support needed. I have no complaints about their product but there are some things that could be improved such as adding more detailed information regarding your equipment so you don't need to rely solely on what they supply through their website to know if something needs service. This allows us to respond faster when we receive feedback that one of our units has failed. Having access to my data remotely means i'm not tied down by having to go into buildings every day which saves time during busy times like summer months - plus its great knowing everything is being monitored at all times regardless where someone happens to be working/located.