The interface and ease of use are my favorite things about this product. I’m used to managing all of our communications internally through an in house mail system that has been around since the beginning of time. This tool has allowed me to centralize everything under one umbrella and make it easy to keep track of and respond to emails from clients. It also allows us to use other tools like Slack and Zoom that we would otherwise have to pay for separately. They do not provide their own phone system so if we need to call the outside world we must do it ourselves. We're solving several problems and I would highly recommend anyone looking for something simple yet powerful. Having everything centralized in one place has helped streamline our workflow and made life easier for everyone involved.