The great support we get from our customer, very patient to help us understand their needs as they are quite complicated to many levels of users. I would recommend this product for anyone who has no idea about IT products especially with all new changes in tech world which could be confusing sometimes. We use it for business communication between many departments within an organization. It helps greatly by having all these features so as long it will solve our problems. I like the easy process of creating a new account and using it. The software is easy to use and is very helpful for our company. The support team is very helpful and knowledgeable. I don't like that you cannot have multiple accounts open at the same time. I also don't like that you have to pay for the software. It is helpful for our company. It is easy to use and is very helpful for our company. It is very helpful for our company.