The ability of seeing all test reports in one place is great! It has made managing our testing process simpler than other tools we used before - being able to see where each member was working at any given time really helped us keep track with what needed attention when something went wrong or didn't get done as expected by management. We haven’t found anything negative about this product yet but I can imagine that if you are not using it properly then there might be some issues here (and even though they have excellent support teams available 24/7). This tool helps me manage my testers better which improves quality across board because people know their responsibilities more clearly now.