I've been using this for about 1 year now, it's easy and intuitive enough that new staff do not find any difficulties at all when they are working with their first one! It would also benefit from more features but we manage without them since there isn't anything really missing yet if compared against other POD providers out here (which usually comes free). As long as everything works fine then no issues or complaints what so ever exist either during my usage period which was over 2 years already - even though i had some hiccups early along because our admin team were still getting used too :) It was easy for me as an owner/operator, I just had my driver pull up their app (Ongo) while they were out driving around with deliveries! Great product that has helped us cut down costs by not having our drivers waiting at home or sitting idle when we need them working hard!! No dislikes so far. We are saving money & being more productive than ever before because all employees stay busy & work harder now instead if wasting hours hanging about doing nothing but watching TV etc.,.