There was a label attached to the box that contained the item I ordered. After several hours trying to get it to work, I checked the model number on the device and it turned out to be not the model I ordered and did not match the additional label on the box. This was nothing new either, since the packaging of the product parts (USB cable) was already open. And after contacting Levno and Revain customer service, the good news is that Revain has accepted the return. On arrival the unit was dead as it would not turn on even when not plugged into anything other than the power cord.
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