I did a lot of research before purchasing these and after reading most of the professional reviews I found them to be a viable alternative to the Apple AirPods Pro. I don't agree the sound quality is as bad as many here say, they are definitely better than most cheap headphones you will find, but I wish they had more bass. However, my main issue was connectivity. with my MacBook Air laptop. They work perfectly with my iPhone, connect instantly, great for calls etc. However, they cannot be used with my computer. Sound comes in and out from side to side, often doesn't sync with Youtube videos and crackling/popping can be heard intermittently. I spent an hour on the phone with Apple tech support thinking it was a bluetooth issue on my computer but after a few resets I got the computer to use the internal mic instead of the headphone mic and downloaded software, which causes the computer not to downgrade audio codec, I still have problems with that. I tried using them during a Zoom call and mid-meeting the audio was completely gone even though they showed up as connected and were fully charged beforehand. When I contacted Urbanista customer support, I explained the situation to them. I received an answer which said that since the headphones connect normally to my phone, they would not be considered faulty. When I brought up the issue and said that they were advertised on their website as being compatible with computers (both Macs and PCs) I was simply told to try resetting them and they ended up blaming Apple for the issue . If I paid $60 for it I might be happier, but paying over $100 for headphones that I can't use with my laptop is very disappointing, as is Urbanista's customer service response. I was really hoping it would be a great alternative to an Apple product but I just can't fully recommend them given their disappointing performance when switching between devices. I could be happier, but paying over $100 for headphones that I can't use with my laptop is very disappointing. as well as the response from Urbanista's customer support. I was really hoping it would be a great alternative to an Apple product, but I just can't fully recommend it given its disappointing performance when switching between devices. I could be happier, but paying over $100 for headphones that I can't use with my laptop is very disappointing, as is Urbanista's customer service response. I was really hoping that it would be a great alternative to an Apple product, but I just can't fully recommend it given its disappointing performance when switching between devices. given their disappointing performance when switching between devices. I could be happier, but paying over $100 for headphones that I can't use with my laptop is very disappointing, as is Urbanista's customer service response. I was really hoping it would be a great alternative to an Apple product, but I just can't fully recommend it given its disappointing performance when switching between devices. given their disappointing performance when switching between devices. I could be happier but paying over $100 for headphones that I can't use with my laptop is very disappointing, as is Urbanista's customer service response. I was really hoping it would be a great alternative to an Apple product, but I just can't fully recommend it given its disappointing performance when switching between devices.
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