The interface with other systems, such as CRM or ERP can be difficult at times but it's not that hard to figure out if you have some experience in these fields (or know someone who does). This software allows us an easy way of keeping up-to date records for new customers/prospects etc., It also helps our agents keep track off current clients which has been very useful! We do all sorts from residential sales right through corporate accounts so this system works well across different areas within my organisation too - I like being able use one tool throughout everything we offer here instead having multiple spreadsheets / databases just because they are used by separate departments.