Necklace was exactly as expected and more. Comes in a nice box with accessories. It included instructions and notices for warranty purposes, and if you need a shorter or longer one, it will be customized for you. Also included were some cute little cleaning supplies. I am 100% satisfied with my order. I definitely wasn't expecting this as I ordered through Amazon and not the company directly, but it was still direct from the company and not the website. She took care of my order and checked our order to make sure it was received and specific instructions on how it would be packed when I received it which was nice. -April.
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