The best thing about this product to me was how easy it made my life as an admin! I used to have so many things going in different tabs at once which meant I could never keep track or find what i needed easily - now everything can be found under one roof!! It's also great for tracking stock levels etc. Nothing really other than minor quirks (the mobile app freezes sometimes) however they are working hard on improving these issues. We use panivi mainly because we had been using excel before switching over from paper records. This has streamlined our processes greatly by allowing us all access via smart phones / tablets etc rather then having to carry around heavy books everywhere we go.