Easy to use, good customer service (including inbound calls), excellent system features such as remote access and reporting tools are what I like most about this software so far! The price point is great too - it's hard not think that there isn't something cheaper out there but you do get your money worth with these services offered by ONSWITCH IT INC., they're very professional at their job & always willing to help even over holiday seasons etc when other companies may be slack or less inclined towards working during those times of year. Overall we've been able to save significant time which has allowed us more productive work days per week than before where our systems were clunky / manual processes requiring many hours each day just getting things done.