Review on 2020 Edition Gray Bluetooth Speaker Backpack: 20-Watt Speakers & Subwoofer for Parties, Festivals, Beach, School - Works with iPhone & Android! by Holly Wille

I like this backpack. This is the second time I buy one. The only disappointment I have is that I had this latest month and the strap broke. I don't carry anything heavy (I have a bad back) so I'm not sure what the heck happened. I purchased a warranty, although hopefully either the manufacturer's warranty or the extended warranty I purchased will cover this issue. Then I'm a happy camper. **Update** Your customer service has been absolutely exceptional. Not only did they send me a replacement, they contacted me on several occasions to make sure I received it and am happy with it. I would recommend this company to anyone and will use again! Terrific!