The ease of use, it's simplicity to get things done with no manual intervention required from my side as well! There are not many features but those few which they provide works perfectly fine without any issues at work place end too.
It would have been great if support team could be more interactive in resolving our queries instead of giving canned answers over email or chat box only like others products do sometimes by mistake (not intentional). If you want an easy-to-use tool then I highly recommend this one!! You will definitely love its benefits once used. Automation has helped me reduce workloads considerably while allowing focus towards other important aspects rather than being stuck staring into screens trying find out what needs attention next time around.