I have enjoyed working with fireside because they made it possible to manage my podcasts using their service without having to learn something new or get frustrated in any way. They've been responsive (on time) every step of the process! One thing that has surprised me is how easy it was to use them compared to other services. There really isn't anything to dislike here as far as customer support goes--just amazing workmanship across all parts of this project/company. If you are looking into getting your own online platform where people can listen via audio instead of an RSS feed then go ahead and give these guys a try first before jumping ship elsewhere on account of not knowing what else there could be out there. This helps us keep our show fresh. We don't miss episodes which makes things easier than if we had missed one from last week. Our listeners enjoy being able.