I ordered the product on 12/21/2022, it arrived faulty - it did not turn on, did not respond to charging. Sent back. In January, I tried to find out when the refund would be. 14.01 received a letter that the goods were lost, the investigation period is 14 working days. days. Deadline has expired. Again I tried to write, call the support service. They replied in a letter: you will be contacted within 48 hours. Call Center: You will be contacted, please wait. I donโt understand why call center employees are needed who can neither answer the question nor transfer to a competent employee. I use the services of many online stores, I have never received a defective product and such a disregard; I had the first and last experience with aliexpress. Apparently, the only way to get the money back is through the court. Peacefully - you will constantly receive an answer: wait, they will contact you.
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