I like that it uses both zoom in,out feature of your screen as well a 3d model (or just simply images) to help you create or visualize bugs better than any other product i have used before! It does take some getting use too but once its setup correctly is pretty easy with little time spent finding out how/using tools properly!! You do need more then one person per system at work working together however if all are dedicated enough they can get good results very quickly. Also sometimes when using video mode there might be issues where sound doesn't match up from image so thats been an issue also occasionally though not often anymore now we've installed 2nd monitor :) We're solving our audio visual needs by allowing team members who would otherwise struggle having difficulty understanding technical details without proper visuals accessable during meetings etc.. I like that it can be used to report bugs in web design/development as well, which is great since we have lots of website clients! It's been easy enough so far but sometimes you need more options or an ability to do things easier than what they provide (like adding images). But overall this has worked out very good thus far!! Reporting issues with my client websites when needed without having too much hassle doing them manually or getting stuck behind another tab while working away from work etc...
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