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Isaac Tutt photo
Georgia, Tbilisi
1 Level
719 Review
40 Karma

Review on DJI RS 2 Combo - 3-Axis Gimbal Stabilizer for DSLR and Mirrorless Cameras, Nikon, Sony, Panasonic, Canon, Fuji, Tested up to 10lbs, 1.4” Full-Color Touchscreen, Carbon Fiber Construction, Black by Isaac Tutt

Revainrating 1 out of 5

Disappointed with DJI and Revain Prime.

I really can't write a real review right now as I haven't had a chance to use it. This review is based on the terrible customer service provided by DJI and Revain Prime. I got the DJI RS 2 Pro Combo and right out of the box the sway bar slider didn't move. The locking mechanism is defective. When I notified Revain I was told I would have to contact DJI for a refund. I've been dealing with DJI for 2 days and haven't achieved anything!. They tell me to update the firmware and send instructions on how to set it up. I don't think anyone in tech support understands the DJI RS 2. It's so frustrating because now I've missed opportunities to work. I really regret not buying it from B&H Photo. Revain doesn't care if the products you buy are faulty and DJI's customer service is terrible. Thank goodness I had no problems with my Phantom 4. I will write a new review if I ever get my hands on a working DJI gimbal. Update: Revain stepped up and immediately thanked me when I explained to them that DJI had been looking for a replacement for me for too long. On my second call I was very satisfied with Revain's customer service. When I first called the person I was dealing with, maybe they were inexperienced.

Pros
  • Professional Video Accessory
Cons
  • Cable is shorter than others

Comments (3)

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May 30, 2023
Best gimbal for DSLR and mirrorless cameras and smaller pro camcorders
April 29, 2023
3 Major Cables missing from the Combo
April 25, 2023
Tilts to the right- no matter how balanced