I think they are a very responsible company and their commitment to organic is great. I had an excellent 10 star experience with this company and wanted people to know about it. I bought the mattress topper in 2013 and haven't had a chance to use it until this year. I had the same experience as several other people when the zipper broke. Now the company has swapped out the zipper for a larger and handier one. I wrote and explained my problem and asked if there is a way to do something, although I bought it about 8 months ago but never used it. The company responded and said a new one was on the way for free. This is great customer service, especially for such an expensive item. If you ask me, Magnolia Organics = quality. Excellent customer service, quick response and incredible service that is not often seen these days. I highly recommend this company.
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