The service is reliable, fast to process registrations (even for new gTld's) with good support team in Germany! I had some issues when registering my domain names through their web interface but they were resolved quickly by customer care via email or phone calls/chat sessions - no complaints here so far :) If you are looking into cloud services where your website will be hosted while not being located within Europe then this provider might fit well as it has very competitive pricing compared to other providers like AWS etc., especially if there isn't much traffic expected from users outside of EU countries which most likely doesn’t apply since we use our domains only internally. We have been using them mainly because all major European registrars require that one registers his / her own DNS servers first before allowing registration transfer requests; otherwise customers can end up paying more than what would actually cost us without any benefits provided back to justify such charges.