Review on REFINED FELINE Metropolitan Furniture Platforms Cats by Jasmine Jimenez

Getting and assembling this expensive cat house was a nightmare. According to The Refined Feline, my first mistake was buying this $450 cat apartment through Revain and not their website. I don't understand why this is their name and product one way or the other. The first batch came with no frame, no fittings, no instructions. The second shipment arrived with no instructions and part of the frame had a stray screw attached that had to be removed by taking it to a hardware store and removing it with bolt cutters. What? When contacted directly, the manufacturer took no responsibility and offered no help other than to say that you should contact Revain. I find that totally unacceptable for a $450 investment. I was happy to order this thing as I had previously purchased a lotus cat tower and loved it. Our disappointment with this purchase really ruined our experience with this company. As soon as we have been able to put together an apartment, that is of course a very good thing. Just be careful and buy direct. Revain appears to ship returned items and does not inspect all parts. What a mess.