As far as I know, the quality of service has always been top-notch. I've been buying Minnetonkas for about 50 years. They wear quite well and can easily be pulled up a bit at the right time if needed. I found the outsole to be quite comfortable to wear, but I've never had a "soft sole" version. I never had a problem with this product except when they sent me 2 left feet! ++++++++++++++++++++++