I like how easy it is to get information about claims through this program as well for our small business group self-pay insurance plan that we all have access too! It would be great if there was an option so you did not need multiple screens open at once in order touse efficiently but still having quick reference or links from one page/screens together insteadof doing 2 steps with 1 screen each time i needed info!! Also sometimes when searching within my account (i am only allowed 3 accounts)it will go back several pages without me realizing its gone into search mode until after some times away! So just keep your eyes peeled because usually thats where those extra few clicks are located!! The best feature has been being able use different methods & ways throughout out day by using other apps such as google drive - which allows us more flexibility then emailing documents etc..